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Service Improvement Policy

Guidant Group is committed to providing a high quality of service and encourage you to tell us of ways in which we can improve our service.
 

When should I contact you?

If you are dissatisfied with our service you should tell Guidant Group at the earliest opportunity. The sooner we are aware, the quicker we can take the appropriate action.
 

Who should I contact?

Who you should contact will depend on the nature of your enquiry.  If you are a:
In all instances you will be told the name of the person who will respond.  Guidant Group endeavours to respond to you within 3 working days.
 

What if I am not satisfied with the response?

If you are not satisfied with the response and you wish to make a formal complaint, please direct your complaint to our Managing Director using the contact details below.
 

How do I make a formal complaint?

You need to put your complaint in writing and ensure to include the following:
Full name and contact details
Company details (if applicable)
Full description of the complaint to include:
Nature of the complaint
Dates and times
Names of people you have contacted so far
Copies of any supporting documentation; emails, letters etc.
 

Where do I send complaint?

You need to send your complaint to Guidant Group
 
By post:

Melanie Forbes
Chief Executive UK & Europe
Guidant Group
4th floor, 9 Devonshire Square
London EC2M 4HP
 
Andrew Zarkadas
Managing Director North America
Guidant Group, Inc.
3414 Peachtree Road NE
Suite 375
Atlanta, Georgia 30326
 

When can I expect a response?

We will acknowledge your complaint within 3 working days.
 
The formal response may take a further 7 working days to be sent to you. In the event that more time is required to investigate your complaint, you will be notified and given an indication of how much more time is required. We will endeavour to keep you informed as to the progress of your complaint.